We carried out a review of the data available to us about Featherbed Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Featherbed Care, you can give feedback on this service.
About the service
Featherbed Care is a domiciliary care agency. It provides live-in companion and personal care services to adults who live in their own home. At the time of the inspection one person was receiving support with personal care from the agency.
People’s experience of using this service and what we found
Care and treatment supported people to maintain their independence and quality of life. People and relatives were supported to express their views and preferences, and were treated with dignity and respect. Staff were motivated to deliver person-centred care which focused on getting positive outcomes for people. All feedback we received about staff and the organisation was positive.
People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s needs and preferences were assessed before they received support from the service and these were regularly reviewed. Care plans gave guidance to staff about what people could do for themselves and how best to provide support.
People were safe and were protected from avoidable harm or abuse by staff who were trained and supported by effective policies. Individual risks were assessed and controlled, and staff were confident in safely managing medicines. The recording of medicines administration had recently been improved.
People were supported to eat and drink enough to meet their individual needs and preferences. People had access to routine and specialist healthcare services.
Staff had been safely recruited to ensure they were suitable to work with people. Staff received supervision and support. This meant they had the skills and knowledge to effectively support people. Staff praised the availability of managers for support, advice and guidance at all times.
Staff were clear about their responsibilities, and the service was consistently managed and well-led. Effective systems were in place to monitor and review quality and performance, and actions were promptly taken when shortfalls were identified.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with CQC in July 2018 and this was their first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.