- Care home
Waverley Lodge
Report from 7 November 2024 assessment
Contents
On this page
- Overview
- Assessing needs
- Delivering evidence-based care and treatment
- How staff, teams and services work together
- Supporting people to live healthier lives
- Monitoring and improving outcomes
- Consent to care and treatment
Effective
The service was effective and has been rated good. Improvements had been made since the last inspection to ensure people’s needs were assessed and could be met before they moved to Waverley Lodge. The staff team worked to involve people and their representatives in care planning and reviews. Care was monitored, reviewed, and changed as people’s needs changed. Referrals were made to healthcare professionals as needed.
This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.
Assessing needs
People and their relatives said they had been involved in discussing their care needs when they first moved in. One relative said, “Yes, we are usually involved with care plans.”
Staff shared their experiences of involving people and relatives in assessing needs. For example, one staff member said, “The activities co-ordinator will speak with people about their preferences and record it, so we know what people like and how they like to spend their day.” Another staff member spoke about involving someone and their relative in a moving and handling assessment, due to the person’s needs changing.
The regional manager had reviewed the pre-admission assessment process as part of a learning process. They amended the procedure to ensure face-to-face assessments were completed. Referrals to other healthcare professionals, including dietitians, occupational therapy, SALT (speech and language therapy) and the falls team were documented in people’s care records.
Delivering evidence-based care and treatment
People told us they were happy with the care and support they received. They had access to GP services and dentistry, as well as other healthcare professionals, when needed.
Staff said they were aware of the need to share any changes in people’s needs, so care plans could be updated. They told us about specific training they had attended, to ensure their knowledge was up to date.
Processes were in place to ensure appropriate referrals were made when needed. Records were kept in relation to food and fluid and positional changes. The regional manager and quality manager were investing time and resources to develop the staff team, to ensure they had the skills and knowledge to deliver good quality care.
How staff, teams and services work together
We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.
Supporting people to live healthier lives
We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.
Monitoring and improving outcomes
People had access to healthcare professionals as needed, and said they were happy with the care they received.
Staff spoke about monitoring and improving outcomes for people by using an electronic care planning system. They explained the system flagged when people needed specific care, such as positional changes, fluid recording, weight management, etc. Once care has been delivered staff recorded the outcome, including if someone refused care, so they could be encouraged later. They also explained how care plans were regularly reviewed and updated following any change in need.
Outcomes were documented in care plans, which were regularly reviewed to ensure they were accurate and up to date. A quality manager was working alongside care staff to support them with monitoring and improving the care people received. The regional manager acknowledged the hard work and dedication of the staff team in developing their approach, to ensure outcomes for people were improved and sustained.
Consent to care and treatment
We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.