The Care Quality Commission

Archived: City Gate House

Citibase, Citigate House, 246-250 Romford Road, Stratford, London, E7 9HZ

Provided and run by:
Community Services by Newscope Limited

Important: The provider of this service changed. See new profile

All Inspections

27 February 2013

During a routine inspection

People receiving care were involved in their care and staff respected them. We saw that people were involved in the community and were encouraged to be independent. For example we saw that people were going swimming and were improving in their reading and writing. We spoke to four family members and they all spoke positively about the service. One family member we spoke to said "I am really happy with the carers, they have really helped me and X."

We looked at two care plans after the inspection and we noted that they were missing information about people's histories and there were no risk assessments to support people effectively.

We spoke to four family members and they all told us that their children were safe with the carers and they would report to the office if they had any concerns about the staff. Staff and the manager understood their safeguarding responsibilities but we did have to prompt the manager as to their awareness of other agencies they should inform.

Staff received an induction but were not supported in all aspects of their role. There was no evidence of supervision or an annual appraisal to review performance.