My Cosmetic Centre

Updated 8 February 2023

My Cosmetic Centre is operated by Dr Zakar Rafiq. The service provides day case surgical hair transplant procedures to private patients, both men and women, between the age of 18 and 65. All patients were referred from a partner organisation with whom they had a service level agreement and no bookings were made by patients directly with this service.

There are two methods of hair transplantation: follicular unit transplant and follicular unit extraction. The service provided follicular unit extraction. In follicular unit extraction, individual follicles are extracted and then implanted into small excisions in the patient’s scalp. All procedures were undertaken using local anaesthesia.

The clinic is registered to provide the following regulated activities:

• Surgical Procedures

There has been a registered manager in post since the clinic opened. The registered manager was also the lead doctor working at the clinic and owned the clinic. The service employed twelve hair technicians, one additional doctor and a patient liaison officer.

Updated 8 February 2023

We have not previously rated this service. We rated it as good.

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their procedures. They provided emotional support to patients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

Updated 8 February 2023