Broadacres Care Home

Updated 8 April 2024

Broadacres Care Home provides accommodation and personal care for up to 49 people. At the time of our assessment there were 43 people using the service. Some people were living with dementia. This assessment took place between 22 April 2024 and 10 May 2024. The assessment was triggered by concerns we had received about the service. We found 2 breaches of the legal regulations in relation to risks associated with people's care, medicines management and governance. Risks associated with people's care were not assessed effectively, medicines were not always managed safely and systems had not been effective in identifying some concerns we found during this assessment. At the time of our inspection there was no registered manager in post. The home had been without a registered manager since January 2022. There was no stable management team in place and this had created lack of leadership. Where issues had been identified, they were not always resolved in a timely manner. The provider had started addressing these concerns and implementing systems to support staff. However, these changes and improvements required embedding in to standard practice. We have asked the provider for an action plan in response to the concerns identified in this assessment.

Updated 8 April 2024

We spoke with 10 people and 4 relatives on the day of the site visit. People told us they felt safe and that staff knew them well. One person said, “It’s this place that’s put me back on my feet.” Another person said, “We’re well cared for.” People and their relatives felt staff had the skills to deliver safe care. One person said, “I receive my medicines regularly.” One relative said, “I have no concerns about [Broadacres].” The mealtime experience for people was poor. There was a lack of interaction between staff and people. Staff did not always support people to choose their meal. On one unit the menu displayed was only for breakfast and did not present the lunch options. People had access to healthcare professionals and told us they could access a doctor when required. We spoke with healthcare professionals and they told us the staff assisted them when they were at the home. Healthcare professionals told us staff referred people to them appropriately and followed their advice. One nurse said, “Staff are always willing to assist people when the nurse visited.” People were complimentary about the support they received from staff. One person said, “They’re great [staff] and encourage you to keep going, more or less.” One relative said, “I’ve seen them [staff] look after people, they’re angels. They’ve been brilliant with her [relative].” People told us staff respected them. One person said, “Staff are always very nice.” Another person said, “They’re [staff] a shoulder to cry on and its very comforting. There is always someone to listen.” During our site visits we observed staff interacting with people. However, some interactions were minimal and not inclusive. We received mixed feedback regarding the number of staff available to meet people’s needs. Some people and relatives told us there sometimes were not enough staff. However, other people and relatives felt there were sufficient staff available to meet people’s needs.