We carried out a review of the data available to us about 3D'S Healthcare Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 3D'S Healthcare Services Limited, you can give feedback on this service.
3Ds Healthcare Services Ltd. is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection the service was providing two people with support. One person was receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received care from regular staff who never missed a call. Relatives told us staff were competent, kind and caring.
People were safeguarded from harm. Staff were aware of how to report a concern and were confident it would be dealt with appropriately by the registered manager.
Staff had received training in infection prevention and control and had the appropriate personal protective equipment. The service had risk assessments in place and the registered manager followed government guidance in relation to the pandemic.
Care plans were comprehensive and person-centred and provided guidance for staff on how to care for people. Staff promoted people’s independence and supported people to access the community.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff recruitment process was safe, and the service had an induction process in place. Staff received training with annual refresher updates. Regular staff supervisions and competency observations were conducted by the registered manager.
The registered manager had a clear vision for providing quality care as the service grew. The registered manager completed quality monitoring audits which provided oversight of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 16 May 2017 and this is the first inspection.
Why we inspected
The inspection was undertaken as the service had not been inspected since it was registered. We looked at infection prevention and control measures under the Safe key question. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.