- Homecare service
First City Nursing Services
Report from 26 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 7 May to 5 July 2024 This assessment was a responsive assessment to follow up on concerns we had about the service. Overall, we looked at 4 quality statements in Safe and Well-led First City Nursing Services is a large domiciliary care agency (DCA). The service provides personal care to people living in their own houses and flats in the community. We began a responsive assessment on 7 May 2024 to follow up on information received, using our new regulatory approach. Overall, we looked at 4 quality statements in Safe and Well-led. At the time of our assessment there were over 500 people receiving support from First City Nursing. We found clear safeguarding processes were in place and were understood by staff. Staff had been recruited safely and there were well- trained staff to meet people’s needs. Staff told us they had the support they needed to do their job well. Staff were able to contact the management team at any time for support and guidance. We found the service completed various quality assurance assessments to review the performance of the service and actions were taken by the management team to make improvements. Most people spoke positively about First City Nursing Services, however some people said visits were late and did not always receive a response from the office about their concerns. First City Nursing Services continue to demonstrate innovation and good partnership working to help the team learn and make improvements to improve people’s experiences.
People's experience of this service
Most people told us they were very happy with the support from staff. We heard such comments as ‘The carers are magnificent. They are polite, good mannered and caring.’ And ‘They are very good and kind and know what they are doing, they keep the place tidy.’ People said they felt safe with support from staff and that staff were trained, however some people said some staff could benefit with additional training around cooking and meal preparation. Some people said planned visits were late and they did not always get informed about this. Some people said they didn’t always receive a response from the office to follow up on concerns they had raised.