Supported Independence Domiciliary Service & Personal Assistance North

Updated 12 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to people with a learning disability.

The service had two managers registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided in line with the Health and Social Care Act 2008 and associated Regulations.

Notice of inspection: We gave the service 48 hours’ notice of the inspection to ensure someone would be available at the office.

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with three people who used the service, two relatives and two healthcare professionals to ask about their experience of the care provided.

We spoke with the two registered managers and two support workers. We looked at four records in relation to people who used the service. We also looked at staff files as well as records relating to the management of the service, recruitment, policies, training and systems for monitoring quality.

Updated 12 March 2019

About the service: North Supported Housing and Domiciliary provides support to people with a learning disability in their own homes. At the time of our visit the service providing support to 30 people.

What life is like for people using this service:

• People receiving support from North Supported Housing and Domiciliary have their needs met by sufficient numbers of suitably trained staff. People told us staff were kind and caring towards them and knew them as individuals.

• People were supported to remain engaged in accessing meaningful activity of their choosing.

• People were provided with support to maintain good nutrition and eat a balanced diet.

• Whilst no one was at the end of their life, the service had sought people’s preferences at the end of their life where this was appropriate.

• The service worked well with other organisations to ensure people had joined up care. External healthcare professionals made positive comments about the service provided to people.

• People were supported to make and attend appointments with external healthcare professionals.

• People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People’s views were acted upon.

• There was a robust quality assurance system in place capable of identifying areas for improvement. An ongoing improvement plan was in place.

See more information in Detailed Findings below.

Rating at last inspection: Good. (Published 10 November 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service continued to demonstrate the characteristics of a good service.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.