Nene House

Updated 16 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 29 November 2017 and was unannounced. The inspection was carried out by one inspector.

Before the inspection we checked the information we held about the service including statutory notifications. A notification is information about important events which the provider is required to send us by law. Before the inspection, the provider completed a Provider Information Return (PIR) which we reviewed. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During this inspection we spoke with two people living in the home and four members of staff including the registered manager of the service.

We spent time observing the care that people living in the service received to help us understand the experiences of people living in the home. We reviewed the care records of three people and the recruitment records for three members of staff. We also reviewed records relating to the management and quality assurance of the service.

Updated 16 January 2018

Nene House is a residential care home that provides accommodation for up to four people who require personal care. At the time of our inspection there were four people using the service. Nene House is also registered to provider personal care to people living in their own homes. At the time of this inspection Nene House was not providing the regulated activity of personal care to people living in their own homes and this regulated activity was made dormant.

At the last inspection in October 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive care in a way that maintained their safety. Risks to people had been assessed and reduced through their plans of care. Staff were confident in the action that they should take if they identified that an individual was at risk of harm. People were supported by sufficient numbers of staff who had been subject to robust recruitment processes. Accidents and incidents were recorded and acted upon appropriately.

People received care from staff that had the training, support and supervision that they needed to support people effectively. People were supported to have sufficient amounts to eat and drink and had access to a healthy and nutritious diet. Staff worked closely with people’s allocated healthcare professionals to ensure that people remained healthy.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were consistently treated with dignity and respect. People were empowered to make decisions about their care and their independence was actively promoted.

People had detailed plans of care to provide guidance to staff in supporting people according to their individual preferences. There was a system in place to manage feedback and complaints from people appropriately.

The registered manager was a visible role model in the home. There was a shared vision from the provider, management team and staff of providing consistently high quality person centred care and support to people.

Further information is in the detailed findings below.