Redgate House Residential Home

Updated 6 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

Redgate House Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed the information we held about the service, including the previous inspection report and feedback from stakeholders and members of the public. We sought feedback from commissioners of the service. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service and six relatives about their experience of the care provided. We spoke with seven members of staff including the registered manager, assistant manager, care staff, catering staff and activities staff. We also spoke with the general manager, who is also the nominated individual for the service. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We observed the care provided and interactions between staff and people using the service throughout our inspection. We also spoke with a visiting healthcare professional.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We received feedback from a commissioner of the service.

Updated 6 September 2019

About the service

Redgate House Residential Home is a residential care home providing personal and nursing care to up to 20 older people in one adapted building. At the time of our inspection on 22 August 2019 there were 18 people using the service, the majority of these people were living with dementia.

People’s experience of using this service and what we found

The risks to people in their daily lives were assessed and mitigated. There were systems designed to safeguard people from abuse. People were supported by staff who were available when they needed assistance and who were recruited safely. There were systems for the safe management of medicines and infection control.

Staff received training to meet people’s needs. People’s dietary and health needs were assessed and there were plans in place to meet them. The environment was suitable for the people who used the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s received a service which was caring and respectful. People’s rights to make their own choices, independence, dignity and privacy were promoted and respected.

People received a service where their needs were assessed, planned for and met. People’s decisions regarding their end of life were documented. People had the opportunity to participate in meaningful social activities. There was a complaints procedure in place.

There were systems to assess and monitor the service provided which assisted the management team to address shortfalls. People’s views about the service they received were valued and acted on to drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 22 September 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.