Wilnash Care Limited

Updated 30 June 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or a member of senior staff would be in the office to support the inspection.

Inspection activity started on 24 December 2019 and ended on 21 February 2020. We visited the office location on 6 January 2020.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with three people who used the service about their experience of the care provided and received feedback from relatives. We spoke with five members of staff including the registered manager, deputy manager and care staff.

We reviewed a range of records. This included three people’s care records and medication records. We looked at two staff files in relation to recruitment and staff training. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 30 June 2020

About the service

Wilnash Care Limited is a domiciliary care agency providing personal care to people living in their own homes and flats. At the time of our inspection the service was providing care and support to 27 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us that they felt safe and were supported by consistent, reliable staff. Staff understood their responsibilities with regards to safeguarding people and they had received training. There were systems in place to safeguard people from the risk of possible harm. The service had robust recruitment procedures in place.

People’s needs had been assessed and they had been involved in planning their care and deciding how their care was provided. Each person had a detailed care plan which was reflective of their needs and had been reviewed regularly. Staff were knowledgeable about the people they were supporting and provided personalised care.

Medicines were being managed well and staff followed good infection control practices.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

There was a positive culture throughout the service. Staff told us, they enjoyed working there and they were well supported by the management team. Staff felt valued and were committed to the people they were supporting.

There was positive leadership at the service and people and staff spoke highly of the registered manager. Senior staff were committed to ensuring people received quality care and there were quality assurance systems in place to monitor all aspects of the service.

People told us they felt listened to. No formal complaints had been raised at the service; however, there was a procedure in place should any concerns be raised.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 26 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.