Background to this inspection
Updated
11 March 2021
The inspection
This was a targeted inspection to check whether the provider had met the requirements of the specific concern we had about staffing and how people at the service were being kept safe. We will assess all of the key question at the next comprehensive inspection of the service.
Inspection team
This inspection was undertaken by one inspector.
Service and service type
Kings Court Care Centre is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. There was a manager registered with the Care Quality Commission. Only registered managers and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced. We telephoned the service just before the entering to check if anyone at the service was Covid-19 positive or had symptoms.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We used this information to plan our inspection.
On the day of the inspection
We spoke with the registered manager and two members of staff. We reviewed the accidents and safeguarding records.
After the inspection
We contacted nine more staff to gather further feedback and reviewed the evidence, such as audits and samples of polices received.
Updated
11 March 2021
About the service:
Kings Court Care Centre is a care home that provides personal and nursing care for up to 60 older people. The service is provided in accommodation over two floors. At the time of the inspection, 57 people were living at the home.
What life is like for people using this service:
People who used the service and relatives spoke positively and told us they felt safe in the home.
Since our last inspection, improvements had been made to quality assurance, staffing and meeting peoples care needs.
Additional staff had been employed and for people assessed as needing one to one support, this was provided. At the time of our inspection, agency staff were providing the one to one support.
Care records had improved and demonstrated that people received the care they needed.
Staff had received sufficient training to carry out their roles. They demonstrated a good understanding of safeguarding and whistle-blowing and knew how to report concerns.
People were supported to access a range of health care services and regular visits were undertaken by the GP. Healthcare professionals spoke positively and told us they worked extremely well with the care home who responded positively to advice, support and guidance.
People’s dietary needs were assessed, and actions taken when people lost weight or their nutritional needs changed.
Where people’s food and fluid intake, and change of position needed monitoring, records completed were accurate and up to date.
People and relatives were asked for feedback and knew how to complain.
People received care that was kind, thoughtful and respectful. Staff enjoyed working at Kings Court Care Centre and spoke positively of the relationships they had with people who used the service and their relatives.
A range of quality assurance checks were in place to make sure risks were mitigated and improvements were made.
The service met the characteristics of Good in each of the key questions, Safe, Effective, Caring Responsive and Well-led. Therefore, our overall rating for the service after this inspection has improved to Good.
For more details, please see the full report which is on the CQC website at www.cqc.ork.uk
Rating at last inspection:
Requires Improvement (report published in October 2018).
Why we inspected:
Services rated “requires improvement” are re-inspected within one year of our prior inspection. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people receive.
Follow up:
We will monitor information received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.