We carried out a review of the data available to us about Angels Place Health & Social Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Angels Place Health & Social Care, you can give feedback on this service.
Angels Place Health & Social Care is a domiciliary care agency located within the Borough of Bromley. It provides personal care and support to adults, children and families living within their own homes. Not everyone using Angels Place Health & Social Care received a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to four children and their families.
People’s experience of using this service
Relatives spoke positively about staff and the service they received. There were safeguarding adults and children’s policies and procedures in place and staff had a clear understanding of them. Robust recruitment checks took place before staff started work and there were enough staff to meet people’s needs. Risks to people were assessed to ensure their individual needs were safely met. Medicines were managed and administered safely. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.
Assessments of people’s needs, wishes and aspirations were conducted before they started using the service. People received support to maintain good health and were supported to maintain a healthy diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and respectful. Staff understood people's diverse needs and supported them appropriately. People's communication needs were assessed and met. People knew how to make a complaint if they were unhappy with the service.
There were systems in place that enabled good oversight of the management of the service and to monitor the quality of care that people received. The service worked in partnership with health and social care professionals. The provider took people’s views into account and used their feedback to help drive service improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 August 2017 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.