We carried out a review of the data available to us about Right at Home Tyneside on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Tyneside, you can give feedback on this service.
Right at Home Tyneside is a service registered to provide personal care to individuals living in their own homes and they primarily offer services to older people. At the time of our inspection there were 60 people using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were very happy with the service in terms of staff attitude, knowledge skills and the care they received. Some people experienced later calls than agreed. The provider was aware of this and had taken steps to reduce these occurrences.
People and relatives said staff were good at their jobs and always took the time to get to know them. Staff built a rapport with people.
Staff were passionate about supporting people. They were empowered by the provider to be compassionate and to focus on people, not just tasks.
The provider had a robust governance system in place, which identified issues and trends, enabling the service to continually improve.
There were enough staff on duty to cover the care packages. Staff worked hard to cover for each other so there was no reliance on agency staff.
Medicine management was effective and closely monitored. Staff had the appropriate training and there were effective audits in place.
Staff adhered to COVID regulations and procedures. There were ample supplies of PPE, training and observations of staff to ensure they followed best practice.
The staff used the assessments as the basis for the care records and ensured these fully captured people's need. When necessary, external professionals were involved in individual people’s care.
Staff received mandatory and additional training, such as when people required extra help with their nutrition and hydration. Staff supervision sessions happened regularly and staff told us they were well supported. The provider had regard to staff wellbeing and safety and recognised the importance of this.
Staff had received training around the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had safeguarding training and were confident in how to raise any concerns. There were clear complaints policies and procedures in place.
Quality assurance and governance systems were well established and effective.
For more details, please see the full report which is on CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 February 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.