Bee's Care Limited

Updated 1 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered manager is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place over three days 28 June 2018, 2 and 3 July 2018 and was carried out by one inspector. We told the registered manager 48 hours before our visit that we would be coming to ensure we could access the information we needed.

Before the inspection, we asked the registered manager to complete a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service including statutory notifications relating to the service. Statutory notifications include information about important events which the provider is required to send us.

During and after the inspection we spoke with two people who used the service, four relatives, three staff, the care coordinator, administrator and the registered manager. We looked at three care plans, three employment files and other relevant documents relating to how the service operated.

Updated 1 August 2018

The inspection took place on 28 June and we completed telephone calls to people and relatives on the 2 and 3 July 2018. This was the first inspection since the service registered with CQC on 29 June 2017. At this inspection we found that the registered manager was meeting the regulations.

Bee's Care Limited is a domiciliary care service that provides care and support to people in their homes. CQC only inspects the service being received by people provided with personal care. At the time of our inspection, Bee's Care Limited was providing personal care to eight people.

There was a registered manager in post who had registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The Provider of Bees Care Limited was also the registered manager for this service.

Staff had received training in how to safeguard people from abuse and understood how to report concerns, both internally and externally.

Staff received training and refresher updates relevant to their roles and had regular supervision meetings to discuss and review their development and performance.

Trained staff helped people to take their medicines safely and at the right time.

Safe and effective recruitment practices were followed to help ensure that all staff were suitably qualified and experienced. Arrangements were in place to ensure there were sufficient numbers of staff available to meet people’s individual needs.

People and relatives were positive about the skills, experience and abilities of staff who worked at their homes.

People were supported to maintain good health and had access to health and social care professionals when necessary. They were supported with a healthy balanced diet that met their individual needs.

Staff obtained people’s consent before providing personal care and support, which they did in a kind and compassionate way.

Staff had developed positive and caring relationships with the people they cared for.

People were involved in the planning, delivery and reviews of the care and support provided.

The confidentiality of information held about people's medical and personal histories were securely maintained.

The registered manager completed regular audits and monitored the quality of the service provided. Staff understood their roles and responsibilities.