Archived: Wispington House

We found people gave consent to their care and received care and support that met their needs. A person who used the service told us they decided their own morning routine. Another person said, 'They do everything I need, they even keep my hearing aid working for me.'

We found people who used the service were kept safe and protected from harm. Staff knew how to respond to any allegation of abuse. We asked a person if they felt safe in the home and they replied, 'Absolutely. The staff make sure I am. Everyone from the cleaners up to the manager treat me very well.'

We found there were sufficient staff to meet people's needs and the provider maintained records that were accurate and fit for purpose. A person who used the service told us they thought there were enough staff around when they needed something.

We spoke with three people who lived at the service, a relative of one person who had visited the service, six staff members and the registered manager. We also looked at records. These included care records and information about how the service operated.

We spent some time in a communal area in one part of the home. We observed how staff interacted with people who lived in the home. We saw that people were enabled to make choices about how they wanted to spend their time, even where their understanding and communication was limited. We also found staff used their training and experience to provide safe care.

We saw that people had information to tell them about what the home provided when they moved in, that they could express themselves in the way they wished and were encouraged to make their own choices.

When we asked one person if they liked living at the home they told us, 'It is my home and I love living here.' The relative of another person said, 'I'd do anything for them (the home) because they look after my relatives so well'.