Archived: CARE √ Yes

We found that care and support plans files had been reviewed and were now up to date and provided guidelines for staff to provide care and support as agreed by individuals who used the service. One person we spoke with explained how they decided the support they needed from staff and how they were in control of their own life. People's individual needs and preferences had been considered by the provider when they delivered care.

People's medication was given as prescribed and stored appropriately.

Staff were recruited robustly which ensured only suitable staff worked with vulnerable people.

Staff received training and support to make sure they had the skills and knowledge to provide the support needed by people who used the service.

The agency had introduced monitoring systems which included people being asked for their views, to make sure they received a quality service.

Records were seen to be stored appropriately and were dated, signed and accurate.

Before people received any care or treatment, they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements. People told us they were learning to do things for themselves, but they chose what they wanted to do, and decided what meals they wanted to cook. One person said they enjoyed cooking and liked to learn new recipes.

Care and treatment was not planned and delivered in a way that was intended to ensure people's safety and welfare.

We found that the system for the administration and storage of medication was not adequate and could leave people who used the service at risk.

We found that staff were not always recruited in a way that kept people safe.

The staff training records showed that staff had not received the necessary training therefore people and staff could be at risk.

There were no audits undertaken to ensure that people received quality care.

We found that records were not completed fully or stored appropriately in all cases.