The Care Quality Commission
  • Doctor
  • Independent doctor

Head Office Also known as Head Office Smart Start Health

Overall: Good read more about inspection ratings

111 Grosvenor Gardens, Woodford Green, Essex, IG8 0AR (020) 8819 3884

Provided and run by:
Smart Start Minds Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Head Office, you can give feedback on this service.

17 July 2019

During a routine inspection

We carried out an announced comprehensive inspection at Head Office (Smart Start Minds Ltd). This inspection was undertaken as part of our programme of inspecting independent doctor services registered with the Commission. This inspection was the first rated inspection of this service.

We conducted an unrated inspection of this provider in May 2018. At this time, we found the service to have effective systems and processes to ensure good governance of the service, that clinical staff at the service had the skills and knowledge to be able to deliver care and treatment effectively and safely, and patients were provided with information, advice and guidance to support them to live healthier lives.

We received 13 ‘share your experience’ comments as part of our inspection of the service. On the day of inspection, the service did not have any patients and as a result we did not speak with any patients.

Our key findings were:

  • Staff had been trained with the skills and knowledge to deliver care and treatment. Clinical staff were aware of current evidence-based guidance.
  • Information about services and how to complain was available. Information about the range of services and fees were available.
  • The service conducted quality improvement activity to improve patient outcomes.
  • There was a system in place to receive safety alerts issued by relevant government departments.
  • Clinical information with other relveant healthcare providers was shared in a timely manner (subject to patient consent).
  • The service focused on outcome-based patient solutions.
  • The service had an administrative governance structure in place, which was adhered to through a range of policies and procedures which were reviewed regularly.

The areas where the provider should make improvements are:

  • To document the risk assessment for the need of emergency medicines currently held by the service.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

29 May 2018

During a routine inspection

We carried out an announced comprehensive inspection on 29 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Background

Head Office (Smart Start Minds Ltd) is a provider of services which delivers bespoke educational concentration training (primarily aimed at students) and holistic private healthcare service to patients and clients via private doctor services.

Our key findings were:

  • Staff had been trained with the skills and knowledge to deliver care and treatment.
  • The clinic had systems to keep people safe and safeguarded from abuse. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
  • Patients were provided with information about their health and with advice and guidance to support them to live healthier lives.
  • Information about services and how to complain was available. Information about the range of services and fees were available.
  • The service had an administrative governance structure in place, which was adhered to through a range of policies and procedures which were reviewed regularly.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice ​