Archived: John Cabot House

manager on our register at the time of inspection.

We spoke briefly with three people who use the service; they appeared happy and relaxed in the home. We were unable to speak to people in detail about their experiences as all were engaged in or preparing to leave for activities outside the home. We saw that this level of activity and community engagement was reflected in their care plans.We spoke with two members of staff and examined records, minutes of meetings and survey results. We saw that staff were familiar with people's needs and gave them opportunities to make choices.

We found that people living at John Cabot House and their representatives had been involved in planning their care and staff were familiar with people's needs.

The support plans we saw provided details of people's individual goals, wishes and preferences. The home sought advice from external healthcare professionals where necessary and this was recorded in people's care files. A range of activities were provided for each person to promote their goals and independence.

The service had safe systems in place for the storing and administering of medicines and staff received appropriate training in this area.

We found that pre-employment checks were undertaken before staff began work and there were effective recruitment and selection processes in place. Staff had also received appropriate induction training.

The provider had effective quality assurance systems in place to monitor the performance of the home. The views of people living there and their representatives were taken into consideration.

People were given information about the complaints procedure and any complaint was recorded and responded to in a timely manner.

We were told that the home opened in May 2012. On the day we visited the home there were four people living at the home, although one person had gone to visit a family member. The two flats were occupied and the other two people lived in the main house.

We saw from care records that people had been assessed before admission to the home to ensure their needs could be met. People who moved into the house were given the opportunity to meet staff and visit the home before they moved in. One person we spoke with told us 'moving into this place is the best thing that has ever happened to me. I'm really happy to be back in Bristol with my family and friends'.

Staff told us they were well supported by the management of the home. We saw from records, that staff attended training that was appropriate to their role and the needs of people they supported.

One person told us that staff listened to what they said and respected their decisions. This was confirmed by care records and discussions with staff. It was clear that people's support and treatment provided by the home was agreed and planned with the individual.

People told us that they knew how to raise concerns or complaints.