Walsall Kidney Treatment Centre

Updated 18 July 2023

Walsall Kidney Treatment Centre is operated by Diaverum UK Limited. The service is a nurse-led satellite dialysis centre, providing haemodialysis services for adult patients living with chronic kidney failure as part of a 10-year contract from 2017 to 2027 with a nearby NHS trust. The service also accepts holiday patient referrals from outside the local area. The service operates Monday to Saturday and can provide treatment to up to 32 patients per shift over 2 shifts per day.

The service opened on 26 June 2017, and our last inspection was undertaken in July 2017. We did not rate the service as we did not have the legal powers to do so at that time.

Walsall Kidney Treatment Centre is registered to provide the treatment of disease, disorder or injury regulated activity, and the registered manager has been in post since the service opened.

Updated 18 July 2023

The service has not been previously rated. We rated it as ​good​ because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. Risks associated with infections and medicines were effectively managed. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and partners to plan and manage services and all staff were committed to improving services continually.

Updated 18 July 2023