Updated 6 July 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by an inspector, an assistant inspector and an expert by experience (ExE). An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type:
Nottz Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people and younger adults. People who may be living with dementia, a physical disability, or a sensory impairment.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be available.
We visited the office location on 21 May 2019 to see the registered manager and office staff; and to review care records and policies and procedures.
What we did:
Before the inspection we reviewed the information we held about the service and the service provider. We looked at the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
At the time of the inspection we had not received any statutory notifications. Notifications are information about important events the service is required to send us by law. We asked the registered manager to ensure that they had registered on the provider portal and were familiar with their responsibilities and requirements to notify CCQ of certain events and incidents as required by registration.
We looked at care plans, daily notes and other documentation, such as medication records, relating to six people who use the service. In addition, we looked at the records relating to the running of the service. These included a sample of quality assurance records, staff and training records. We spoke with six staff members including; the registered manager, care co-ordinator, and care staff. We spoke to five people who used the service and three relatives.