Archived: Phoenix Lodge

We spoke with two of the three people who lived at Phoenix Lodge and two care workers. The third person was staying with relatives.

The people who lived at Phoenix Lodge were positive about the quality of their lives at the home. People had clear assessments of their needs and plans and strategies were in place to meet them.

We saw that staff interacted with people in a relaxed, friendly and respectful manner. Staff worked at the pace of each individual and encouraged their independence.

We found that systems in place at Phoenix Lodge protected people from the risks of inadequate nutrition and dehydration.

We found evidence that background checks had been completed and that staff identities had been confirmed. We saw that a complaints system was in place.

People were given choices which helped them to develop social skills and independent living. People had clear assessments of their goals and aspirations and plans were in place to meet them. These plans were reviewed regularly.

Staff worked at the pace of each individual and encouraged their independence. People had made friendships within the home and had access to social activities. One person went out to do voluntary work locally.

Staff were skilled and experienced and had worked at the home for many years. Staff had received training in safeguarding vulnerable adults and recognising abuse and knew how to report any concerns.

We looked at staff recruitment files and found that some information was missing. This included photographic proof of identity for some staff. We found that quality assurance systems were in place to monitor and assess the quality of care.