Archived: Pinta

Staff received appropriate training and professional development to enable them to deliver care and treatment to people safely and to an appropriate standard. The provider had put measures into place to ensure staff supervision and appraisal were in place to support workers.

There were systems for monitoring the quality and safety of services provided to people. These included recording and investigating complaints, and collecting feedback from relatives and representatives of people who use the service and staff. Improvements had been made by the provider to ensure feedback from people who use the service was obtained and acted upon. Where improvements to services were required, these were made.

Care was planned and reflected the individual needs of people living in the home. However there was no evidence that people or their representatives had been involved in developing their care plans, or that their views had been sought about the type of care they wanted. People told us they trusted the staff and felt safe in their care.

There were arrangements in place to support workers. Staff received appropriate training and supervision. However staff development was not supported through a regular system of appraisal.

There were systems for monitoring the quality and safety of services provided to people. These included recording and investigating complaints, and collecting feedback from relatives and representatives of people who use the service and staff. However there was no system in place for gathering feedback from people who live in the home. Where improvements to services were required, these were made.