HMP Pentonville

We carried out an announced focused inspection of healthcare services provided by Practice Plus Group Health and Rehabilitation Services Limited (PPG). The purpose of this focused inspection was to determine if the healthcare services provided by PPG were meeting the legal requirements and regulations under Section 60 of the Health and Social Care Act 2008 and that patients were receiving safe care and treatment. At this inspection we found that improvements had been made and the provider was now meeting the regulations.

We last inspected the service in partnership with His Majesty’s Inspectorate of Prisons between 11 and 14 July 2022 when we judged that PPG was in breach of CQC regulations. We issued a Requirement Notice on 18 October 2022 in relation to Regulation 12, Safe care & treatment, of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The report on the inspection can be found on HMIP’s website: Report on an inspection of HMP Pentonville by HM Chief Inspector of Prisons 4-5 and 11-14 July 2022 (justiceinspectorates.gov.uk)

We do not currently rate services provided in prisons. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.

At this inspection we found:

• Improvements had been made to the patient application and triage process and this was now effectively managed
• Patient complaints regarding the application system had reduced
• Patients were referred to secondary care services in a timely manner.