The Care Quality Commission
  • Doctor
  • GP practice

Dr Kapur & Partners

Overall: Good read more about inspection ratings

St Peter's Health Centre, Sparkenhoe Street, Leicester, Leicestershire, LE2 0TA

Provided and run by:
Dr Kapur & Partners

All Inspections

During an assessment under our new approach

Dr Kapur & Partners is an NHS GP practice which provides primary care services to patients in an area of Leicester. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Dr Kapur & Partners on the 12 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. Overall, the practice is rated as good and the key question responsive continues to be rated as providing a good service. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care, so that people can access care, treatment and support when they need it and in a way that works for them. The practice sought out and used feedback and other data/information to monitor and improve access.

During a routine inspection

We carried out an announced comprehensive inspection at Dr Kapur & Partners on 13 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • All patients on high risk medicines had been reviewed in a timely manner and emergency medicines expiry dates were monitored.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Safeguarding systems had been implemented to ensure relevant information was placed on patients records to alert clinicians when a child was subject to any part of the child protection process.
  • The system for dealing with complaints was regularly monitored.
  • There were regular clinical and team meetings and processes to improve communication in the practice.
  • Patients said they were treated with dignity and trusted the staff.
  • The provider had a good relationship with the wider multidisciplinary team members.
  • The practice organised and delivered services to meet patients’ needs.
  • Patients’ treatment was regularly reviewed and updated. Patients with long term conditions received a structured annual review.

The areas where the provider should make improvements are:

  • Improve identification and support of carers.
  • Introduce a cold chain audit as per the cold chain policy.
  • Introduce secondary monitoring of the vaccine refridgerator.
  • Review the low screening uptake for breast, bowel and cervical cancer and how targeting of patients can be improved.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care