WMHC Ltd

About the service

WMHC Ltd is a domiciliary care service and supported living service providing personal care to younger adults and older people in their own homes. The service delivered personal care at 2 supported living schemes, which were shared houses. The service supports people with learning disabilities, autism, dementia, mental health needs and sensory impairments. At the time of our inspection there were 21 people using the service.

People’s experience of using this service and what we found

Right Support:

Staff understood and promoted people’s choice, control and independence. People were encouraged and supported to maintain valued relationships and to be part of their local community. Staff understood and respected people’s right to make their own decisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

People’s individual needs and risks were assessed; however, written guidance for staff on how to manage risks was not always clear or sufficient. People had support from trained staff to take their medicines safely, but written guidance on the use of ‘as required’ (PRN) medicines was not always clear. The person-centred care and support provided had resulted in positive outcomes for people. People had support to book and attend medical appointments, as needed. Staff and management worked effectively with other agencies involved in people’s care. Staff spoke positively about the induction, training and ongoing support they received from management.

Right Culture:

Management and staff promoted a positive and inclusive culture within the service. People, their relatives and relevant health and social care professionals were involved in care reviews. The provider proactively sought people’s views on the service, in order to improve their care and support. The management team were well regarded by people, their relatives, staff and community professionals involved in people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 10 May 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

This was a focused inspection to review the key questions of safe, effective and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection. You can read the report from our last comprehensive inspection, by selecting the ‘All inspection reports and timeline’ link for WMHC Ltd on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

People’s experience of using this service: Relatives and staff told us that there were enough staff to meet people’s needs and that staff had been recruited safely.

Staff received the right levels of training and support to meet people’s needs.

Relatives said staff were kind, compassionate, and respected people’s independence and privacy.

There were systems in place for managing people’s medicines and risks to people’s safety. Also, procedures for responding to safeguarding concerns which had been used effectively.

There were systems and processes in place for managing complaints. Relatives said they were confident they could approach the registered manager with any concerns.

The registered manager had relevant qualifications and experience. They used quality assurance processes to monitor and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the service’s first inspection.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.