Byron Court Care Home

Updated 6 February 2024

Byron Court Care Home is a residential care home providing personal and nursing care for up to 52 people. The service provides support to older people including people living with dementia. At our last inspection, this service was rated good. We initiated an assessment of the service on 12 February 2024. The assessment was prompted by a review of information we held about this service. Following this assessment the service remains rated good. We identified good practice in relation to safeguarding people from the risk of abuse and found staff were caring in their approach and consistently ensured people were treated with kindness, dignity and respect. However, we found concerns around the management of people's medicines and peoples individual risks which resulted in a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found governance systems were not always effective at driving the necessary improvements to quality and safety which resulted in a breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings below.

Updated 6 February 2024

People told us they were happy and safe with the care and support they received at Byron court Care Home. Comments included, " [Staff] treat me very well. They’ve never refused me anything and are always happy to help. In fact they go out of their way to help me" and " [Staff] are always asking if I’m ok and comfortable". People were generally happy with the support they received with their medicines and told us they receive their medicines when they need them. However, medicines administration records were not well maintained and did not always show people had received the medicines they were prescribed. People confirmed they were involved in the planning of their care and were in control of day to day decisions. People told us staff were knowledgeable about their needs and took the necessary action to support them effectively and keep them safe from harm. Our observations of staff practice confirmed this. However, care planning records did not always detail people's involvement and did not always show all risks had been effectively assessed. The concerns identified with care planning records had little impact on people's overall experience of care. People told us staff were kind and compassionate and responded to their care needs in a timely way. Our observations found people had formed close bonds with staff and we observed several kind interactions between staff and people. Staff respected people's wishes and promoted people's independence.