Chataway Care Home

Updated 31 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Chataway Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection, the registered provider completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the home, what the home does well and improvements they plan to make. The registered provider returned the PIR and we took this into account when we made our judgements in this report.

We reviewed other information that we held about the home such as notifications. These are events that happen in the home that the registered provider is required to tell us about. We considered the last inspection report and we had contact with commissioners who had a contract with the registered provider and received information from two health care professionals

During the inspection

We spoke with five people who used the service, three relatives and observed how staff interacted with people. We also spoke with the registered manager and three care staff.

We looked at the care records for three people and we looked around the home. We also looked at records in relation to the management of the home such as quality assurance checks, staff training and recruitment records, safeguarding information and accidents and incident information.

Updated 31 July 2019

About the service

Chataway Care Home is a residential care home providing personal care for up to 14 people aged 65 and over at the time of the inspection. At the time of the inspection there were 14 people receiving a service.

The service is located on a quiet private road in a residential area of the village. There is parking at the front of the property and a secure garden area with a seated area to the rear. People have individual bedrooms on the ground and first floor.

People’s experience of using this service and what we found

Staff understood their role in protecting people from harm and assessing avoidable risks. There were sufficient staff to provide care to people and they were available when people needed support. People received their prescribed medicines to keep them well.

Staff received training to enhance their skills and knowledge to provide the support and care people wanted. People could chose how they wanted to be supported and how to spend their time. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People could chose what to eat and drink and were supported to eat in a pleasant sociable environment. People’s health and wellbeing were monitored and staff worked with other professionals to ensure they received medical, health and social care support when needed.

Care was provided with kindness and compassion and people’s independence was promoted. Staff ensured that people were supported to maintain their dignity and respected their right to privacy. People stayed in touch with people who were important to them and visitors could come to the home at any time.

People’s preferences were considered and incorporated in their care plans. There were regular reviews of people’s care to ensure it accurately reflected their needs. People shared their views about the support they wanted when nearing the end of their life.

People were also encouraged and enabled to participate in activities that were important to them.

People were happy with the way the home was managed. There was a positive and inclusive culture within the home and the registered manager supported the staff and sought to improve the quality of care. The registered manager regularly sought and acted upon people’s views of the care. This led to improvements in care.

Rating at last inspection:

The last rating for this service was Good (published January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Chataway Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.