• Care Home
  • Care home

Dunley Hall and Ryans Court

Overall: Good read more about inspection ratings

Dunley, Stourport On Severn, Worcestershire, DY13 0TX (01299) 822040

Provided and run by:
Dunley Hall Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 5 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector and an Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Dunley Hall and Ryans Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Dunley Hall and Ryans Court is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced on the first day. The provider was made aware we would be returning for the second day.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local authority and Healthwatch.

Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used all this information to plan our inspection.

During the inspection

We spoke with 5 people about their experience of the care provided and 3 relatives. We spoke with 7 members of staff including the registered manager, deputy manager, and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also received feedback from 1 visiting professional.

Overall inspection

Good

Updated 5 January 2024

About the service

Dunley Hall and Ryans Court is a residential care home providing personal care to up to 35 people. The service provides support to people aged 18 and over, some of whom live with dementia, physical disability and/or sensory impairment. At the time of our inspection there were 29 people using the service.

People’s experience of the service and what we found:

Overall, systems to monitor the quality and safety of the service were effective, but some areas for improvement were identified during our inspection in relation to the environment and staff training.

People told us they felt safe and were supported by a consistent and caring staff team. Relatives spoke positively about the home and were happy with the care and support given to their loved ones.

Risks to people had been assessed and recorded so staff knew how to keep them safe. People received their medicines as prescribed and these were reviewed regularly. Accidents and incidents were recorded and analysed to ensure risks were identified and mitigated and lessons were learnt.

Relatives were able to view their family members care records, see photographs of them enjoying activities and send messages through the 'Relatives Gateway'.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 31 October 2018).

Why we inspected

We undertook this inspection due to the length of time since our last comprehensive ratings inspection. We undertook a focused inspection to review the key questions of Safe and Well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.