Background to this inspection
Updated
6 March 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was carried out by one inspector.
Service and service type: BSS Coventry provides personal care and support to people living in their own home. CQC regulates the personal care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We gave the service 48 hours’ notice of the inspection because we needed to be sure the registered manager and other staff would be available to speak with us.
Inspection visit activity started on 5 February 2019 when we contacted relatives of people who used the service by telephone. We visited the office location on 7 February 2019 to see the registered manager, speak with staff and to review care records and policies and procedures.
What we did: We reviewed information we had received about the service. This included details about incidents the provider must notify us about, such as abuse. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection.
We spoke with the registered manager, a director and two members of care staff. We spoke with the relatives of two people who used the service by telephone.
We reviewed a range of records. For example, two people's care records and records relating to the management of the service. These included systems for managing complaints, and minutes of management and staff meetings. We also looked at the provider’s quality assurance systems. For example, reviews of care and surveys completed by people.
Updated
6 March 2019
About the service:
BSS Coventry is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of this inspection the service supported two people. The management team of BSS Coventry consisted of two directors, one of whom was the registered manager.
People’s experience of using this service:
• The directors were committed to providing a good quality service that ensured people received support focussed on them as individuals and met their needs.
• Systems were in place to identify risks and to promote people’s safety.
• Staff knew how to protect people from abuse and avoidable harm to keep them safe.
• Staff knew people well and risk management plans contained clear instructions for staff to follow to keep people as safe as possible
• Medicines were managed safely and staff recruitment procedures were robust.
• There were enough staff to provide a small team to visit each person. The service provided consistent staff which was important to people.
• People's needs were assessed and staff received training and support to be effective in their roles.
• People's right to make their own decisions about their care were supported by staff who understood the principles of the Mental Capacity Act 2005.
• Relatives said staff were kind and caring and had made a positive difference to their family members lives because staff knew them well and understood what was important to them.
• People were provided with support which was individual to them and was responsive to changes in their needs.
• Care plans supported staff to provide personalised care. People were supported to be as independent as possible and to try new experiences within the community.
• Quality assurance processes were effective.
• The directors and staff were committed to support people with complex needs to maintain independence and remain living at home.
• We found the service met the characteristics of a “Good” rating in all areas; More information is available in the full report.
• Rating at last inspection: This was the first inspection since the service was registered in August 2017.
• Why we inspected: This was a planned inspection based on the date of registration and people were receiving a regulated service.
• Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.