Hebe Healthcare Limited

Updated 29 September 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 September 2018 and was unannounced. The inspection team consisted of one inspector.

As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We also contacted the local authority about information they held about the provider.

We spoke with six people who received care and support and one relative. We spoke with the operations manager, the registered manager and one support worker on the day of the inspection. As part of the inspection we also spoke to one support worker and two relatives by telephone. We looked at the care records for three people to see how their care was planned. We also looked at two staff recruitment files, medication records for three people, audit records and minutes of tenants’ meetings.

Updated 29 September 2018

The inspection was unannounced and took place on 13 September 2018.

Hebe Healthcare provides personal care for people, living in a converted property where there are individual flats with shared facilities, such as a kitchen, dining area and lounge area. Staff provide personal care and support to people. There were seven people receiving personal care when we inspected. At the last inspection on 03 December 2015, the service was rated as Good. At this inspection we found the service remained Good.

A registered manager was in place. A manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People said they felt safe living at the scheme with support from staff. Staff understood how to protect people from abuse and received regular training around how to keep people safe.

People told us they received their medicines as prescribed and there were enough staff to support them. Staff said on-going training was in place to ensure they had the skills to meet the needs of the people they supported. People had positive relationships with staff, who knew their individual needs.

People told us that they liked the staff who supported them and were positive about the care that they received. They felt they were listened to and staff understood they could only care for and support people who consented to their care.

People were encouraged to be as independent as possible. They were supported to access healthcare appointments and to maintain a healthy diet which reflected their choices and preferences.

People said staff treated them with dignity and respect. Staff spoke warmly of the people they cared for and said they enjoyed their role and felt supported by management team to provide a good service.

Staff respected people's individuality and diversity and care files contained information about people's personal histories and people’s preferences, so staff could consider people's individual needs when delivering their care.

People told us staff were quick to respond when they were unwell and supported them to access other healthcare professionals when required.

People told us staff and the management team were approachable and if they had any concerns they would be listened to and dealt with appropriately.

People told us they enjoyed living in the scheme and spoke positively about the new management team and the improvements made. The provider ensured regular checks were completed to monitor the quality of the care that people received. Areas identified for improvement were acted on.