Medukcare

Updated 11 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 24 November and ended on 29 November 2021. We visited the office location on 24 November.

What we did before the inspection

We reviewed information we had received about the service since it was registered. We monitored information received about the service and used all of this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with the registered manager. We reviewed a range of records. This included three people’s care records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We reviewed documentation including training data and quality assurance records. We spoke with one person who received care and support from MedUKcare, two family members and two care workers.

Updated 11 December 2021

About the service

Medukcare Recruitment Limited is a domiciliary care provider, providing live-in personal care to people living in their own homes, including those living with dementia, neurological conditions or autistic spectrum disorder. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were three people using the service.

People’s experience of using this service and what we found

People told us they felt safe. There were safeguarding adults procedures in place to guide staff. The registered manager and staff had a clear understanding of these procedures. There were appropriate recruitment checks before staff started work and there were enough staff available to meet people's care needs.

The provider and staff were following government guidance in relation to infection prevention and control. Staff had received training on COVID-19 and the use of personal protective equipment. The service had business continuity, Coronavirus contingency management and staffing shortage contingency plans in place that made provisions for safe care in the event of an emergency, or an outbreak of COVID-19.

The provider carried out an assessment of people's care needs before they started using the service to ensure staff could support them safely. Staff had received training relevant to people's care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were treated in a caring and respectful manner and they had been consulted about their care and support needs. No complaints were made to the service but people we spoke with knew how to make a complaint if they were unhappy with the service.

There were effective systems in place to regularly assess and monitor the quality of the service people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account by having regular contact with them.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People who used the service could live as full a life as possible and achieve the best possible outcomes. People using the service received planned and co-ordinated person centred support that was appropriate and inclusive for them. Staff understood how to communicate with people effectively to ascertain and respect their wishes. People were supported with dignity and empowered to maintain important relationships, to access their local community and supported to prevent becoming socially isolated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was not rated at the last inspection (published 23 November 2018) due to insufficient evidence at that time.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Medukcare Recruitment Limited on our website at www.cqc.org.uk.

Why we inspected

We carried out a comprehensive inspection of the service on 23 November 2018. However, there was insufficient evidence to give a rating at that time. This was a planned comprehensive inspection to enable us to provide an overall rating for the service.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.