We carried out an announced comprehensive inspection at OHP-Bishops Castle Medical Practice on 11 November 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- The practice compared favourably and were amongst the lowest overall in terms of antibiotic prescribing. The practice had undertaken a number of audits to assess their prescribing performance and their management of high risk medicines.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care. The practice performed higher than average for patient satisfaction relating to healthcare professionals being was good or very good at treating them with care and concern. A 100% of respondents to the GP patient survey commented that they felt they had confidence and trust in the healthcare professional they saw or spoke to.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The practice scored significantly higher than average in the national GP patient survey for getting through to the practice on the phone. The practice was also rated above average for satisfaction with type of appointment offered and times.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care. The practice had been involved in a number of pilot work, was a training practice and had strong emphasis on staff development.
Whilst we found no breaches of regulations, the provider should:
- Ensure that all works identified within the legionella risk assessments are completed.
- Ensure that the practice records the action taken to address any outstanding actions within the electronic document managements system.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care