We carried out a review of the data available to us about New Horizons Management Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about New Horizons Management Services Ltd, you can give feedback on this service.
New Horizon’s Management Services Ltd provides personal care support to people in their own home. Care and support was provided to both adults and children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, two people were using the service.
People’s experience of using this service and what we found
The provider's quality assurance framework did not consistently identify shortfalls or recognise how improvements could be made. We have made a recommendation for improvement.
People and their relatives told us they were happy with the standard of care and support they received. One relative told us, “I would recommend the service.” People and their relatives felt the service and staff provided safe care. People received care from consistent staff members who knew and understood their care needs well. There were enough suitable staff to cover all the care visits. Staff understood their responsibilities for safeguarding adults and children.
People's care needs were assessed before they started to use the service. People were supported by staff who received a full induction to the service. Relatives felt staff were skilled and competent. Staff spoke highly of the support they received from the registered manager. A programme of supervisions, spot checks and appraisals took place to ensure staff were well supported. People and staff were encouraged to offer feedback on the service and how it could be improved.
Procedures were in place to reduce the risk of infections and staff had regular access to personal protective equipment (PPE). Staff had received training on infection control and COVID-19 and had access to a range of infection control policies and procedures. People and relatives spoke highly of how staff had worked during the pandemic and managed the risks associated with COVID-19.
People had a person-centred care plan which was reviewed regularly to ensure their needs were met. People told us they knew how to make a complaint if they were unhappy with the service. People had access to information about the service in a format that met their needs. People and staff found the registered manager to be approachable. The registered manager was aware of their requirements in line with their CQC registration.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff treated people with dignity and respect. People’s privacy was respected by staff and staff understood the importance of promoting independence with day to day tasks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This was the first inspection of the service since they were registered with us on 21 September 2017
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.