- GP practice
Archived: OHP-Church Stretton Medical Centre
Report from 28 February 2024 assessment
Contents
Ratings
Our view of the service
We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive on 6 March 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. We recognise the great and often innovative work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the responsive key question includes looking at what practices are doing to improve patient access to primary care and sharing this information to drive improvement. People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs. We found that leaders used people’s feedback and other evidence to actively seek to improve access for people. Services were designed to make them accessible and timely for people who were most likely to have difficulty accessing care. The provider prioritised, allocated resources and opportunities as needed to tackle inequalities and achieve equity of access.
People's experience of this service
The GP patient survey data regarding access showed a positive variation regarding access to the practice by phone and feedback from 12 patients to CQC was positive. The remaining 3 indicators were considered comparable to the England average. The practice had reviewed and responded to the GP patient survey data including identifying trends over time and continues to make improvements.