Jude House

Updated 25 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Jude House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Jude House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people, 1 relative, a support worker, client support therapeutic coordinator, deputy manager, supervisor, a director and the registered manager. We reviewed 3 people’s care records and 5 staff files. We checked people’s medicines and medicines records. We carried out observations of staff interactions with people as well as of the environment of the care home. We checked quality assurance records, and documentation related to the management of the service.

Updated 25 January 2024

About the service

Jude House is a residential care home providing the regulated activity of accommodation and personal to up to 4 people with a mental health condition. Jude House accommodates people in one adapted building. At the time of our inspection there were 4 people using the service.

People’s experience of using this service and what we found

People and their relatives were happy with the care and support provided. Comments included, “I am happy here. We get on well with each other” and “[Staff] are friendly and always around to help.” People were protected from the risk of avoidable harm. Comments included, “[Staff] are good. I feel safe around them” and “I have now worries at all. [Staff] treat me so well.”

Staff were aware of their responsibility to protect people from harm. They knew how to identify and report abuse, and when to whistle blow concerns. The registered manager undertook risk assessments and put guidance in place which enabled staff to support people safely. The provider ensured there were enough staff to deliver care. Recruitment processes were safe and ensured only suitable staff were employed to support people. Staff underwent induction before they started providing care. People received their medicines when required. Staff knew how to minimise the risk of infection and followed good hygienic practices.

Staff provided effective care as they were supported to undertake their roles. The provider ensured staff received regular training and supervision to do their work. People were supported to maintain good health and their well-being.

A regular team of staff delivered care to people. This enabled them to develop positive and meaningful caring relationships. People’s dignity and privacy were respected. Staff sought consent from people before they provided care to them. People were supported to maintain their independence and to make choices about their day to day living.

People’s needs were assessed and met. The registered managed reviewed and updated care plans to reflect changes to each person’s needs and support they required. People were supported to access health services when required. People and their relatives knew how to make a complaint if they were unhappy with any aspect of their care.

People, their relatives and staff were happy with the way the service was managed. They felt the provider listened to them and their views were valued and considered. They described the registered manager as open, honest and approachable. Quality assurance audits were carried out on the care provided. Improvements were made when needed. The provider ensured staff learnt lessons when things went wrong. The provider took action to prevent incidents from happening again. The registered manager worked in partnership with health and social care professionals and other agencies to ensure people received care appropriate to their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (14 April 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.