The Care Quality Commission
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  • GP practice

OHP-Handsworth Medical Practice

Overall: Good read more about inspection ratings

4 Trafalgar Road, Handsworth, Birmingham, West Midlands, B21 9NH (0121) 551 4220

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about OHP-Handsworth Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about OHP-Handsworth Medical Practice, you can give feedback on this service.

11 May 2021

During an inspection looking at part of the service

We carried out an announced focused inspection at OHP-Handsworth Medical Practice on 11 May 2021. Overall, the practice is rated as Good.

The ratings for each key question are as follows:

Safe - Good

Effective - Good

Caring – Good (rating carried forward from the March 2019 inspection)

Responsive – Good (rating carried forward from the March 2019 inspection)

Well-led - Good

At our previous inspection on 7 March 2021, the practice was rated as Requires Improvement overall and in two key questions (Safe and Effective).

The full reports for previous inspections can be found by selecting the ‘all reports’ link for OHP-Handsworth Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focused inspection of the Safe, Effective and Well-Led key questions and to follow up on any breaches of regulations and ‘shoulds’ identified in the previous inspection.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing or telephone.
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider.
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm. This included safeguarding arrangements, recruitment processes, medicines management.
  • The practice undertook effective risk management in relation to the premises with effective infection control process in place to ensure the safety of staff and patients.
  • Patients received effective care and treatment that met their needs.
  • The practice performed well against national patient outcome measures and there was good uptake of the child immunisation programme.
  • The practice had made improvements in the provision of supervision and support to staff in extended roles.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider should:

  • Review patients on high risk medicines whose monitoring had been delayed and risk assessed at the earliest opportunity.
  • Identify opportunities for learning from internal incidents to support service improvements.
  • Ensure medicine risks identified from MHRA alerts are discussed with all patients as appropriate and documented.
  • Review clinical improvement activity to ensure it supports clear outcomes for improvement.
  • Review the recording of telephone consultations to ensure patients are made aware until the situation is resolved and recordings ceased.
  • Consider the re-introduction of whole staff meetings so that staff have the opportunity to formally contribute and discuss issues arising in the practice.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

7 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at OHP- Handsworth Medical Practice on 7 March 2019 as part of our inspection programme.

At the last inspection in December 2015 we rated the practice as Good overall. At this inspection we rated the practice requires improvement overall.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as requires improvement overall.

We rated the practice as requires improvement for providing safe and effective services because:

  • The provider was unable to demonstrate that all clinical staff had suitable indemnity arrangements in place.
  • Risks associated with the absence of some emergency medicines were not assessed and managed effectively.
  • The practice was unable to demonstrate a comprehensive quality assurance system, including appropriate training and formal supervision for staff undertaking extended roles to ensure competency was reviewed and maintained.

We rated the practice as good for providing caring, responsive and well led services because:

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients were able to access timely care and treatment.
  • There were evidence of systems and processes for learning and continuous improvement.

The areas where the provider must make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
  • Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Ensure staff receive the appropriate training relevant to their role including safeguarding and chaperoning.
  • Follow up on the actions from the risk assessments in place for staff who do not have vaccinations relevant to their role and in line with current Public Health England (PHE) guidance.
  • Consider how to increase the uptake for cervical and bowel cancer screening.
  • Ensure audit cycles are completed where appropriate.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice