The Care Quality Commission

Archived: Beech Tree Total Care Ltd South East Kent

74 Sandgate High Street, Sandgate, Folkestone, Kent, CT20 3BX (01303) 255452

Provided and run by:
Beech Tree Total Care Limited

Important: The provider of this service changed. See new profile

All Inspections

26 June 2013

During an inspection looking at part of the service

On 16 May 2013 we inspected Beech Tree Total Care Ltd South East Kent and found non-compliance in the area relating to recruitment of staff. This was a follow up inspection to check compliance against that area. We did not speak with people who used the service as no new staff had been recruited since our last inspection and previously people felt the service recruited the right calibre of staff. We visited the office and spoke with the registered manager.

We found that there were robust recruitment procedures in place, in order to protect people who used the service.

16 May 2013

During a routine inspection

The service was first registered with the Care Quality Commission in June 2012. This was the first inspection of this small service since registration. We visited the office and spoke with the branch manager and a staff member. We later spoke to four people who used the service, three relatives, the registered manager and seven staff by telephone.

People told us their privacy and dignity was always respected. People spoken with told us they were satisfied with the service received and that their care was personalised to their needs. One person said, 'Absolutely satisfied'. Another person said, 'We are looked after very well'. People were aware of their care plan although could not always recall the detail. They confirmed that they and sometimes their family had been involved in discussions about their care, when the service had first started.

People felt that the service recruited the right calibre of staff. However we found shortfalls in recruitment procedures. People said staff had the right skills and experience to meet their care needs. One person said, 'They (the staff) are excellent'. People told us that they felt safe when staff visited. People spoken with had not complained, but felt confident any concerns would be addressed.