The Care Quality Commission
  • Remote clinical advice

Dr To You

Overall: Good read more about inspection ratings

63-66 Hatton Garden, London, EC1N 8LE (020) 3435 9916

Provided and run by:
DRTOYOU UK LTD

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr To You on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr To You, you can give feedback on this service.

30 November 2021

During a routine inspection

We rated this service as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Dr To You (the service) on 30 November 2021 as part of our inspection programme. It was the first inspection of the service, which was registered by the CQC in August 2021. This was in accordance with our published process to inspect online services soon after registration.

The service is operated by Dr To You Ltd (the provider), offering online video consultations with a general practitioner. In addition, the service provides access to a wide range of laboratory blood tests and radiology appointments under contracted arrangements with third-party service providers.

Details of the service can be found on its website –

www.drtoyou.co.uk

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the provider learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Service users were treated with compassion, kindness, dignity and respect.
  • People could access care and treatment from the service within an appropriate timescale for their needs.

The areas where the provider should make improvements are:

  • The registered manager should undertake level 4 safeguarding training, appropriate for their role as safeguarding lead for the service.
  • Information regarding the complaints process should be added to the service website.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care