The Care Quality Commission
  • Doctor
  • GP practice

OHP-Woodgate Valley Health Centre

Overall: Good read more about inspection ratings

61 Stevens Avenue, Birmingham, West Midlands, B32 3SD (0121) 426 0088

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

OHP – Woodgate Valley Health Centre is a NHS GP practice which provides primary care services to patients in Birmingham. The practice is rated as good overall, with all key questions rated as good. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at OHP - Woodgate Valley Health Centre on the 7 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, within this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice used feedback and other information to monitor and improve access. The practice had taken action to improve access, and was an early implementer of a new online total triage system to improve and support more equitable access. This had only recently been implemented and the impact of which had not yet been reflected in the GP patient survey data or in other sources of patient feedback.

14 May 2019

During a routine inspection

We carried out an announced comprehensive inspection OHP – Woodgate Valley Health Centre on 14 May 2019.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm. Staff we spoke with demonstrating good understanding of safeguarding principles.
  • Patients received effective care and treatment that met their needs. Staff dealt with patients with kindness and respect and involved them in decisions about their care. Feedback from patients was positive about the way staff treated people.
  • There were adequate systems to assess, monitor and manage risks to patient safety. The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided.

  • The practice was proactive in gaining and responding to patient feedback and the team continually monitored this to ensure patient satisfaction. This was reflected in the responses to the National GP Patient survey which were positive across various areas, including for access to care.
  • Staff worked together and with other organisations to deliver effective care and treatment. The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The practice was proactive in recording incidents and significant events. The practice was a member of Our Health Partnership (OHP) and was required to submit a range of core quality markers as part of a self-declaration to OHP which included significant event details and root cause analysis information. This process enabled incidents and events to be shared through OHP’s clinical and governance systems.

  • The practice held a virtual diabetic clinic for patients with complex diabetes and offered insulin initiation for patients in the locality. This involved joint working with a diabetic consultant and referrals for patients that were registered at other local practices. Evidence provided as part of the inspection highlighted that this was working well, positive patient outcomes included a drop in blood glucose (sugar) levels for their complex diabetic patients, an increase in the identification and care of pre-diabetic patients, a reduction in non-attenders for annual reviews and health weight reduction in patients who had commenced on injectable therapy.
  • Furthermore, the practice continued to deliver diabetic masterclasses, these were held with a professor and a member of the diabetic team from the University Hospital Birmingham. Due to the success of these clinics the practice had been approved for formal delivery through the Diabetes Transformation Funding programme.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care