Updated 30 October 2018
Warwick Road Surgery is registered with the Care Quality Commission to provide primary care services. The practice is located in the city of Carlisle in Cumbria.
The practice provides services to around 5,545 patients from one location: 65 Warwick Road, Carlisle, Cumbria, CA1 1EB. We visited this address as part of the inspection.
The practice changed provider in September 2017 to become part of SSP Health GPMS Ltd. Staff at the practice comprises two GPs (one female, one male), a nurse practitioner (female), two practice nurses (both female), one healthcare assistant, a practice manager and a team of administrative and reception staff. There were additional staff who worked for SSP who supported the practice, including a clinical director and a regional manager.
The practice is part of North Cumbria clinical commissioning group (CCG). The practice population roughly matches the national average in terms of age distribution. Information taken from Public Health England placed the area in which the practice is located in the fourth most deprived decile. In general, people living in more deprived areas tend to have greater need for health services. Life expectancy for both male and females is slightly below local and national averages (female – 81 compared to the CCG average of 83, and male – 77 compared to the CCG average of 79).
The practice is located in a converted two-storey building. Patient facilities are on the ground and first floors. There is no dedicated car parking at the site however; there is parking in the streets surrounding the surgery. There is a disabled WC and step-free access.
Opening hours are between 8am and 6.30pm Monday to Friday. A duty doctor is available each afternoon until 6.30pm. Patients can book appointments in person, on-line or by telephone. From October 1st, extended access appointments in the evenings and weekends are available at a nearby “hub”.
The practice provides services to patients of all ages based on a General Medical Services (GMS) contract agreement for general practice.
The service for patients requiring urgent medical attention out of hours is provided by the NHS 111 service and Cumbria Health on Call Limited (CHoC).