Zenith Care Recruitment

Updated 6 December 2023

The Inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by 1 Inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection site visit. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

The registered manager was not available on the site visit. The nominated individual and service manager supported us with the inspection site visit.

Inspection activity started on 14 October 2023 and ended on 24 October 2023. We visited the location’s office on 14 October 2023.

What we did before the inspection

We reviewed the information we already held about the service, this included their last inspection report and notifications. A notification is information about incidents or events that providers are required to inform us about. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection.

During the inspection, we spoke with the nominated individual, service manager and the care coordinator. We reviewed documents and records that related to people’s care and the management of the service.

We reviewed 5 staff files, which included pre-employment checks and 4 care plans which included peoples support needs and risk assessments. We looked at other documents such as quality assurance records.

We also spoke with 3 relatives of people who used the service and 2 staff members.

Updated 6 December 2023

About the service

Zenith Care Recruitment is a domiciliary care agency based in the London Borough of Barking & Dagenham. The service provides personal care to adults in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of our inspection, the service provided personal care to 6 people.

People’s experience of using this service

Risk assessments were in place to ensure people always received safe care. This included risk assessments for people with specific health conditions. Medicines were being managed safely. Systems were in place to manage accidents and incidents. Systems were in place to ensure staff attended care calls on time. Pre-employment checks were carried out to ensure staff were suitable to support people safely. Systems were in place for infection control.

People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance systems were in place to identify shortfalls and take prompt action to ensure people always received safe care. Feedback was sought from people and staff to make improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was Good, published on 9 October 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

This was a focus inspection. The report only covers our findings in relation to the Key Questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.