Aashna House Residential Care Home

Updated 14 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Aashna House Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection took place on 6 September 2022 and was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and health professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke in person with the registered manager. We spoke with ten people using the service, 15 relatives, ten staff and six health care professionals to get their experience and views about the care provided. We looked at four people’s care plans and four staff records. We also reviewed a range of other records. They included staff rotas, recruitment, training and supervision, medicine records, risk assessments, care plan reviews and a variety of records relating to the management of the service, including audits, quality assurance, policies and procedures.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 14 October 2022

About the service

Aashna House Residential Care Home is a care home that provides nursing or personal care for up to 38 older people. At the time of our inspection there were 38 people using the service including those living with dementia. The care home accommodates people in one building on the ground, and first floor.

People’s experience of using this service and what we found

People using the service and relatives told us that the home was a safe place to live and staff said it was a safe place to work in. They were particularly complimentary about how kind staff were. Risks to people and staff were regularly assessed and reviewed. This meant people could take acceptable risks, live safely, and enjoy their lives. Accidents, incidents and safeguarding concerns were reported, investigated and recorded. Staff were appropriately recruited and there were enough staff to meet people’s needs. Trained staff safely administered medicines. The home used Personal Protection Equipment (PPE) effectively and safely and the infection prevention and control policy was up to date.

The home’s management and leadership were transparent with an open, positive and honest culture. The provider had a vision and values that were clearly set out, staff understood, and they followed. Areas of responsibility and accountability were identified, and a good service maintained and reviewed. Thorough audits were in place and records kept up to date. Community links and working partnerships were established and kept up to minimise the risk of social isolation for people. The provider met Care Quality Commission (CQC) registration requirements. Healthcare professionals told us that the service was well managed and met people’s needs in a professional, open and friendly way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 22 October 2019). The overall rating for the service remains good. This is based on the findings at this inspection.

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We did not inspect the key questions of effective, caring and responsive.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Aashna House Residential Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.