Updated 1 May 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
New Hope Care Brook Road is a domiciliary care and supported living service registered to provide personal care to people living in their own homes. The service currently provides care to nine people in a supported living environment and ten people who receive domiciliary care in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours' notice of the inspection visit because we needed to be sure that they would be in.
What we did:
We reviewed the information we had received about the service since they were last inspected. This included the Provider Information Return (PIR). Providers are required to send us key information about the service, what they do well, and improvements they plan to make. The information helps support our inspections. We also reviewed notifications received from the provider about incidents or accidents which they are required to send us by law.
During the inspection we visited a supported living house and met and spoke with three people living there. We also spoke with four relatives to ask their experience of the care provided. We spoke with the registered manager, the provider, and four staff.
Inspection site activity started on 10 April 2019 and ended on 15 April 2019. It included telephone calls to people and their relatives to gain feedback. We visited the office location on 10 April 2019 to see the registered manager, speak with staff and to review care records. We looked at four people's care records to see how their care was planned and delivered. Other records we looked at included two staff recruitment files, training records, accidents, incidents, complaints and medicine records, staff scheduling and the provider’s audits and checks on the service.