St Mary's Nursing Home

Updated 12 June 2024

St Mary’s Nursing Home is a nursing home providing accommodation and personal care for up to 56 people. There were 38 people living in the service at the time of assessment. We carried out an inspection of the service between 10 July and 5 August 2024. There was not a registered manager at the service at the time of the assessment but a manager had just come into post and was going through the registration process with CQC. The last rating for the service was requires improvement (report published 1 November 2023). At the last inspection, the provider was in breach of regulation regarding safe care and treatment, staffing and good governance. At this inspection we found the provider was in breach of 2 regulations which were continued breaches from the last inspection. The provider failed to ensure they consistently provided safe care and treatment and needed to make improvements to people’s individual risk management, safe environments, person-centred care and the need for consent and overall governance of the service. We found a number of concerns at this assessment and were not assured that the provider's governance ensured people always received safe, effective, good quality care.

Updated 12 June 2024

We spoke with 8 people and 5 family members of people who lived in St Mary’s Nursing Home. We received mixed feedback from people who lived in St Mary’s Nursing Home and our assessment found elements of care did not meet the expected standards of safety and person-centred care. Care records did not accurately reflect people’s care and support needs and there was a lack of person-centred care which meant people were not always treated as individuals. People told us they felt safe but there were not sufficient staff. People told us they had to wait for a long time for staff to attend to their needs. People told us the staff were caring and kind and they enjoyed the food.