25 April 2013
During a routine inspection
Suitable arrangements were in place to handle medical emergencies if they arose. Procedures were also in place for the prevention and control of infection. For example, ensuring that equipment was decontaminated and sterilised. Staff were aware of recent changes to good practice guidance and had been trained in the prevention of infection and first aid. Staff support and training systems were in place and people told us that staff had always been pleasant and polite.
Appropriate arrangements were in place for gathering feedback from people who used the service and for dealing with complaints. This included asking people about their experiences and responding to complaints in an appropriate way. No one we spoke with had felt the need to raise any concerns or complaints.