Background to this inspection
Updated
25 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
Two inspectors undertook the inspection.
Service and service type:
Radis Community Care provides care and support to people living in an ‘extra care’ housing scheme known as Clarence Park Village. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. People live in their own apartment's which are rented or owned by people. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service.
Not everyone using this service received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection because we needed to be sure staff would be available and we would have access to records.
What we did:
Before the inspection, the registered manager completed a provider information return [PIR]. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information helps support our inspections. We looked at information we held about the service, including notifications they had made to us about important events. We also looked at other information sent to us from other stakeholders, for example, the local authority and members of the public.
During the inspection, we spoke with five people who used the service. In addition, we spoke with four members of the staff team which included support workers and a senior team leader and the registered manager. We sampled care records for four people who used the service. We also looked at three staff files, staff training and monitoring of staffs caring practices along with other documents related to the management of the service. These included records associated with complaints, compliments, accident and incident reporting.
The registered manager sent us additional evidence which included medicine records and surveys. This was received, and the information was used as part of our inspection.
Updated
25 May 2019
About the service: Radis Community Care is a domiciliary care agency. It provides personal care to people living in their own apartments within an extra care housing scheme known as Clarence Park Village. It provides a service to older people. There were 29 people receiving a personal care service at the time of our inspection.
People’s experience of using this service:
People described how they felt safe with staff who treated them with respect. Staff understood how to protect people from the risk of harm or abuse. Risks related to people's lives had been assessed so staff had guidance in providing safe care to meet people’s individual needs. People were supported by staff who were knowledgeable about the risks associated with the spread of infection.
People were happy with how their care calls were arranged to meet their needs as planned. Staff felt there were enough staff deployed to meet people's needs and arrangements were in place to ensure this was consistently so. The registered manager and provider followed appropriate recruitment procedures to assure themselves prospective staff were suitable to work with people who used the service. People were supported with their medicines safely and to eat and drink where this was required in accordance with their care plan.
People’s needs were assessed prior to them receiving a care service in their own homes. The provider had arrangements for new staff to receive induction training. There was ongoing training for all staff. Staff were supported in various ways including regular one to one and staff meetings to ensure they could provide care effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the arrangements in place supported this practice.
People described staff as kind, patient and caring and felt staff respected their dignity and independence. People had been actively involved in deciding their care and personal routines. Care plans were personal to the individual and included people’s preferences and care needs. There was a system to manage complaints and people were confident of a response.
People who used the service and staff were positive about how the care services provided were managed, their views were sought and reflected positive experiences. There were arrangements in place, so regular quality checks were undertaken and on the competency of staff. In addition, the registered manager showed a responsive approach to making ongoing improvements to ensure people continually received a quality service.
Rating at last inspection: This is the provider’s first inspection since registering a change of name with the Care Quality Commission [CQC].
Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up: We will continue to monitor the service through the information we receive until we return, as part of the inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk