Team Medic HQ

Updated 3 February 2020

Team Medic is operated by Team Medic (London) Ltd. The service was established in 2011 for event work. The service registered with The Care Quality Commission to carry out patient transport services in 2017. It is an independent ambulance service based in Woking, Surrey. It provides a private patient transport service to the local community.

The service offers transport services for people travelling from their home address to outpatient appointments. The service does not subcontract for any larger organisations. The service has five vehicles in total, only one of those is allocated for patient transport services as the rest are used for event work.

The service has had the current registered manager in post since May 2019.

Updated 3 February 2020

Team Medic is operated by Team Medic (London) Ltd. The service provides patient transport services for adults within Surrey. Team Medic also provide a service for sporting and cultural events which is not a regulated activity.

This was the service’s first inspection since registration in November 2017.

We inspected this service using our comprehensive inspection methodology. We carried out the short notice announced inspection of the service headquarters on 10 December 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

We have not previously inspected this service. We rated it as Good overall.

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. The maintenance and use of facilities and equipment kept people safe. Staff assessed risks to patients, acted on them and kept records of care. They managed medicines well. The service managed safety incidents well and learned lessons from them and shared these with staff.

• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care and had access to good information. Key services were available seven days a week.

• Staff aimed to treat patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for the service.

• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

  However;

• The provider should develop a patient record policy including the management of do not attempt cardio pulmonary resuscitation forms.

• The provider should record medical gas training so this is accessible.

• The provider should document all complaints on the register and document clearly what actions have been taken.

• The provider should review the risk register on a regular basis and reflect all concerns including those verbalised by staff such as recruitment.

Following this inspection, we told the provider that it should take some actions to comply with the regulations, even though a regulation had not been breached, to help the service improve.

Nigel Acheson

Deputy Chief Inspector of Hospitals (London and South), on behalf of the Chief Inspector of Hospitals

Updated 3 February 2020

Patient transport services were a small proportion of the activity undertaken by this service. The main service was event work which is not a regulated activity and was not inspected.