Archived: Clover Health and Homecare

Updated 13 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

The service is a domiciliary care agency which provided personal care to people living in their own homes.

Registered manager

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the provider 24 hours notice to ensure they were available for the inspection.

What we did before inspection

Before the inspection we reviewed all of the information available to us, including any information of concern, notifications and the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered manager, five staff, two people and three relatives. We looked at a range of records relating to the management of the service. This included recruitment records, risk assessments, medicines records and quality assurance records. We considered all this information to help us to make a judgement about the service.

Updated 13 October 2022

About the service

Clover Health and Homecare is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection there were ten people who were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

People and their relatives felt safe and spoke positively about the staff. They had confidence in their knowledge and skills. People were supported to take their medicines safely by trained staff. Incidents and accidents were reported, investigated and actions taken to prevent recurrence. Staff had received safeguarding training and knew how to act on any concerns. Competency was monitored through spot checks and supervisions. Staff were provided appropriate personal protective equipment (PPE) which they used effectively to prevent spread of infection.

People benefitted from a service that was well led. The registered manager was knowledgeable and enthusiastic about the service. Quality assurance systems were in place and based upon regular, scheduled audits which identified any action required to make improvements. This meant the quality of service people received was monitored on a regular basis and, where shortfalls were identified they were acted upon.

Rating at last inspection

The last rating for this service was Good (published 20 September 2018). At this inspection the rating had remained Good.

Why we inspected

This inspection was carried out as the service had not been inspected since the 29 August 2018. We undertook this focused inspection to check the service was Safe and Well-Led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Clover Health and Homecare on our website at www.cqc.org.uk