- GP practice
OHP-Small Heath Medical Practice
Report from 29 February 2024 assessment
Contents
Ratings
Our view of the service
We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at OHP- Small Heath Practice on the 12 March 2024. Overall, the practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.
People's experience of this service
In the 2023 National GP patient survey, the practice's data was below average for scores relating to access. The practice demonstrated an awareness of these scores and took a proactive approach towards driving improvement. An in house survey undertaken by the practice demonstrated improved levels of satisfaction. Reviews on the NHS website were positive about the standard of care received.